Terms and Conditions
Welcome to Harley Street Counselling. Please read these Terms and Conditions carefully before engaging in counselling services.
By booking an appointment, enrolling in a group programme, or making payment, you confirm that you have read, understood, and agree to these Terms.
Professional Standards
Chris Stavri is a BACP Accredited Psychotherapist and works in accordance with the British Association for Counselling & Psychotherapy (BACP) Ethical Framework for the Counselling Professions.
Nature of the Service
Counselling is a collaborative and voluntary process. While many clients experience benefit, specific outcomes cannot be guaranteed.
Harley Street Counselling provides:
Individual counselling
Couples counselling
Personal development and therapeutic group programmes
Individual and couples counselling involve structured therapeutic work tailored to personal needs.
Group programmes are designed for personal development, learning, and shared exploration. They are not a substitute for individual psychotherapy and may not be suitable for those requiring intensive therapeutic support.
All services are supportive and developmental in nature and do not replace medical, psychiatric, or emergency care.
Crisis and Emergency Support
Harley Street Counselling does not provide crisis or emergency services.
The services offered are not suitable for urgent mental health situations or immediate psychological distress requiring emergency intervention.
If you are experiencing:
Suicidal thoughts
Immediate risk of harm to yourself or others
A psychiatric or mental health emergency
You must contact your local emergency services immediately or attend the nearest emergency department.
If you are in the United Kingdom, you may contact NHS 111 or emergency services on 999.
By engaging in counselling services, you acknowledge that this service is not designed for crisis management or emergency care.
Confidentiality
All information shared within counselling sessions is treated as confidential.
Confidentiality may only be broken where:
There is serious risk of harm to yourself or others
There is disclosure of abuse involving children or vulnerable adults
Disclosure is required by law or court order
Online sessions are conducted via Zoom. Clients are responsible for ensuring they attend sessions from a private and secure environment.
First Session
The first session is an assessment session to explore suitability, expectations, and therapeutic aims.
Commitment to Therapy
Weekly sessions at a regular time are recommended for continuity, although participation remains voluntary.
Planned Breaks
Where possible, the therapist will provide at least one week’s notice of planned breaks.
Clients are expected to provide at least one week’s notice for planned interruptions.
Fees and Session Duration
Individual Counselling
Single session: £120 (50 minutes)
Block of 6 sessions: £600 (valid for 8 weeks from first session)
Block of 10 sessions: £950 (valid for 12 weeks from first session)
Each session lasts 50 minutes. A complimentary 10-minute meditation may be offered at the therapist’s discretion.
Unused sessions outside the validity period expire and cannot be carried forward.
Couples Counselling
Single session: £190 (60 minutes)
Block of 6 sessions: £950 (valid for 8 weeks from first session)
Block of 10 sessions: £1,520 (valid for 12 weeks from first session)
Each session lasts 60 minutes. A complimentary 10-minute meditation may be offered at the therapist’s discretion.
Unused sessions outside the validity period expire and cannot be carried forward.
Group Programmes
Harley Street Counselling may offer structured therapeutic or personal development group programmes.
Participation fee: £395 per participant.
Payment must be made in full before the programme begins.
Group Cancellation Policy
Cancellation 14 days or more before the start date — refund minus £50 administration fee
Cancellation less than 14 days before the start date — non-refundable
Once the group has commenced — no refunds
Missed sessions cannot be refunded or transferred
If the therapist cancels the programme, a full refund will be issued.
Group Conduct
Participants agree to:
Maintain confidentiality of all group members
Engage respectfully and responsibly
Avoid disruptive, harmful, or inappropriate behaviour
The therapist reserves the right to remove a participant if conduct is inappropriate or detrimental to the group process. No refund will be issued in such circumstances.
Payment Terms
Payment must be made in advance via bank transfer or PayPal.
Appointments and group places are confirmed only upon receipt of payment.
Cancellation Policy (Individual and Couples)
A minimum of 48 hours’ notice (2 working days) is required to cancel or rearrange a session.
Less than 48 hours’ notice — full fee charged
Missed sessions — non-refundable
This policy protects the time reserved exclusively for you.
Refund Policy
Fees are generally non-refundable once payment has been made.
If the therapist cancels a session, the client may choose:
A full refund for that session, or
Rearrangement at a mutually agreed time
Unused block sessions may be refunded only at the therapist’s discretion in exceptional circumstances.
Termination of Counselling
Clients may end counselling at any time. A final session is recommended to process the ending appropriately.
The therapist may terminate therapy if:
The service is no longer clinically appropriate
Professional boundaries are repeatedly breached
Payment terms are not met
Unused prepaid sessions will be refunded proportionately where appropriate.
Online Sessions
Sessions are conducted online via Zoom.
Clients are responsible for:
A stable internet connection
Attending from a private environment
Joining on time
Late arrival does not extend session time.
If technical difficulties prevent continuation, reasonable efforts will be made to reconnect or rearrange.
International Clients
Clients are responsible for ensuring online counselling services are legally permitted within their country of residence.
By booking, you confirm that you are permitted to receive counselling services in your location.
Limitation of Liability
To the fullest extent permitted by law, Harley Street Counselling shall not be liable for any indirect or consequential loss arising from use of services.
Nothing excludes liability that cannot legally be excluded.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes fall under the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
Harley Street Counselling reserves the right to update these Terms at any time. The current version will always be available on this website.
Agreement
By submitting the contact or booking form, booking an appointment, enrolling in a group programme, or making payment to Harley Street Counselling, you confirm that:
You have read these Terms and Conditions in full
You understand them
You agree to be legally bound by them
If you do not agree to these Terms, you must not proceed with booking or payment.
You agree to be legally bound by them