Privacy Policy
Harley Street Counselling
Last updated: 28 February 2026
Harley Street Counselling (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information with care, respect, and professionalism.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you:
• Visit this website
• Contact us
• Book counselling sessions
• Participate in personal development programmes or group work
• Use any services provided by Harley Street Counselling
By using this website or engaging in services, you agree to this Privacy Policy.
1. Who We Are
Harley Street Counselling provides psychological counselling and personal development services delivered by Chris Stavri, BACP Accredited Psychotherapist.
Website: https://www.harleystreetcounselling.com
Email: chris@harleystreetcounselling.com
For the purpose of data protection law, Harley Street Counselling is the data controller of your personal information.
2. What Personal Data We Collect
We may collect and process the following information:
Information you provide directly
• Name
• Email address
• Telephone number
• Emergency contact details
• Information provided in contact or booking forms
• Information shared during counselling sessions
• Health or wellbeing information relevant to therapy
• Programme participation information
Booking and payment data
• Appointment details
• Payment confirmations
• Transaction information
(Payment details are processed securely by third-party providers and are not stored on this website.)
Technical information
• IP address
• Browser type
• Device information
• Website usage data
• Cookies and tracking data
We only collect information necessary to provide safe, ethical, and effective services.
3. How Your Personal Data Is Used
We use your data to:
• Respond to enquiries
• Provide counselling or personal development services
• Manage bookings and appointments
• Deliver online sessions
• Maintain professional records
• Process payments
• Ensure client safety and wellbeing
• Meet legal and professional obligations
• Improve website functionality
We do not sell, rent, or trade your personal data.
4. Confidentiality
Information shared during counselling or personal development work is treated as confidential.
Confidentiality may be breached only where:
• There is serious risk of harm to you or others
• There is disclosure of abuse involving children or vulnerable adults
• Disclosure is required by law or court order
These limits exist to protect safety and legal compliance.
5. Online Sessions and Digital Communication
Online sessions are conducted using Zoom or other secure platforms.
While reasonable steps are taken to maintain privacy and security, no internet transmission is completely secure.
Clients are responsible for ensuring they attend sessions from a private and confidential environment.
6. Legal Basis for Processing Data
We process personal data under one or more of the following lawful bases:
• Performance of a contract (providing services)
• Legitimate professional interest
• Legal obligation
• Explicit consent (where required)
7. Data Storage and Security
Your information is stored securely and access is restricted.
We take reasonable technical and organisational measures to protect personal data from:
• Loss
• Misuse
• Unauthorised access
• Disclosure
• Alteration
8. Data Retention
Client records are retained in accordance with professional and legal standards.
Typically, records may be stored for up to 7 years after therapy ends, unless longer retention is required by law or safeguarding obligations.
After this period, data is securely deleted or destroyed.
9. International Clients
Services are available worldwide.
If you access services from outside the United Kingdom, your personal data may be processed and stored in accordance with UK data protection standards.
By using services, you consent to this processing.
10.Cookies
This website uses cookies to support functionality, improve user experience, and analyse website performance.
Cookies are small text files stored on your device when you visit a website. They help the website recognise your device and remember certain information about your visit.
We may use cookies to:
• Improve user experience
• Analyse website performance and visitor behaviour
• Remember user preferences
• Ensure the website functions correctly
Some cookies may be provided by third-party services, such as website analytics tools. These services may collect anonymised information about how visitors use the website.
You may disable or manage cookies through your browser settings. Please note that restricting cookies may affect certain website features or functionality.
By continuing to use this website, you consent to the use of cookies in accordance with this Privacy Policy.
11. Your Data Protection Rights
Depending on your location and applicable law, you may have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of data
• Restrict processing
• Object to processing
• Withdraw consent where applicable
Requests can be made using the contact details below.
12. Complaints
If you believe your data has been handled improperly, you may contact your local data protection authority.
UK residents may contact:
Information Commissioner’s Office (ICO)
https://ico.org.uk
13. Changes to This Privacy Policy
This Privacy Policy may be updated periodically.
The most current version will always be available on this page.
14. Contact
For any privacy or data protection enquiries:
Harley Street Counselling
Email: chris@harleystreetcounselling.com
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